{"id":62,"date":"2026-05-26T11:26:15","date_gmt":"2026-05-26T03:26:15","guid":{"rendered":"https:\/\/xmjpower.com\/?page_id=62"},"modified":"2026-05-26T11:30:54","modified_gmt":"2026-05-26T03:30:54","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/xmjpower.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Refund &amp; Return Policy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All purchases from XMJ Power are subject to the following terms. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this policy.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>General Policy<br>We do NOT accept returns, exchanges, or refunds due to change of mind, wrong purchase, compatibility issues, installation error, or any non-quality related reasons. All sales are final unless otherwise specified in this policy.<\/li>\n\n\n\n<li>Non-Refundable &amp; Non-Returnable Situations<br>The following conditions are NOT eligible for return, exchange, or refund:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No-reason returns or order cancellation after shipment.<\/li>\n\n\n\n<li>Products that have been used, installed, tested, or modified.<\/li>\n\n\n\n<li>Damage caused by improper wiring, incorrect voltage, wrong operation, water damage, overheating, or physical impact.<\/li>\n\n\n\n<li>Incompatibility with buyer\u2019s existing equipment. It is the buyer\u2019s responsibility to confirm compatibility before purchase.<\/li>\n\n\n\n<li>Products with scratches, broken housing, burnt components, or missing accessories.<\/li>\n\n\n\n<li>Customized or special-order products.<\/li>\n\n\n\n<li>Claims reported after the required time limit.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Eligible Claims<br>We will only consider returns, refunds, or replacements under the following conditions:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirmed manufacturing defects reported within 7 calendar days of delivery, with clear photos or video proof.<\/li>\n\n\n\n<li>Obvious shipping damage reported within 24 hours of delivery, with photos of the package and product.<\/li>\n\n\n\n<li>Wrong items sent by XMJ Power, reported within 7 days of delivery with proof.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Claim Procedure<\/li>\n\n\n\n<li>Contact us at support@xmjpower.com with your order number, issue description, and photos\/videos.<\/li>\n\n\n\n<li>We will review your claim within 3 business days.<\/li>\n\n\n\n<li>If approved, we may offer replacement, partial refund, or full refund (only for our errors).<\/li>\n\n\n\n<li>Buyers are responsible for return shipping costs unless the error is caused by us. Returned items must be unused, in original packaging, with all parts included.<\/li>\n\n\n\n<li>Refund Processing<br>Approved refunds will be processed within 7\u201315 business days after we receive and inspect the returned product.<br>Refunds will be issued to the original payment method (PayPal, credit card, etc.).<br>We reserve the right to deduct a 20% restocking fee if returned products are not in resalable condition.<\/li>\n\n\n\n<li>Liability<br>XMJ Power shall not be liable for any indirect, incidental, or consequential damages, including but not limited to downtime, loss of profit, or equipment failure.<\/li>\n\n\n\n<li>Final Agreement<br>We reserve the right to update this policy without prior notice. By placing an order, you agree to the latest version published on our website.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Contact: support@xmjpower.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy All purchases from XMJ Power are subject to the following terms. By placing an order, you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - XMJ Remote Controls<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xmjpower.com\/index.php\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - XMJ Remote Controls\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Return Policy All purchases from XMJ Power are subject to the following terms. 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